Student Account Credit Balance
A credit on your student account is represented by a negative balance (-$2,582 for example) in the Bill + Payment system. You can contact Student Financial Services to refund this credit balance to you. A credit balance may come from an over payment or financial aid that exceeds billable charges.
How to Request a Refund
Puget Sound prefers to direct deposit refunds electronically to your bank account (available only to students). Please set up an eRefund profile in Bill + Payment in order to receive your direct deposit. Select the following link for steps to get an eRefund Profile Setup.
Refunds can be requested as soon as a credit balance appears on your account after financial aid has posted (pending financial aid does not create a credit balance). Refunds cannot be released until the first day of the semester.
UNDERGRADUATE STUDENTS
- Must submit a request to sfs@pugetsound.edu or by completing a Financial Aid Refund Request Form in the office (located in Jones Hall 019)
- Refund will be processed the first week of class, may take up to 5 business days to receive funds
- Funds will be available to you via eRefund through Bill + Payment or via paper check
PARENT PLUS LOAN REFUNDS
- No request form needed, we will start the refund process about 2 weeks into the semester; once a credit is present on the student account
- Paper check is the only way we can refund to parents at this time
- PLUS Loan credits are only issued to the student directly if the parent borrowing the loan indicated it is okay to do so via the PLUS Loan Application
- Refunds are delayed to allow for the majority of changes to billing (through 10th day each semester) to finalize
- This minimizes situations where charges are added to the student account after the credit is sent to the family; which would require payment of the new charge back to the student account
- If the refund is needed earlier, please email sfs@pugetsound.edu
GRADUATE STUDENTS
- No request form needed, we will start the refund process once a credit is present on the student account (for those borrowing through the federal student loan programs)
- Refunds will be processed the first day of class or, once confirmed on site for those participating in Internships (PT), Affiliations (OT) or Student Teaching (MAT)
- Funds will be available to you via eRefund through Bill + Payment or via paper check